SUPPORT AND FAQS
We hope that your experience with Retail Therapy LA is as effortless as possible, however, we do acknowledge that questions may arise.
Where is my order?
We tryout best to ship out orders the next day, if the order was placed before 2pm EST. All other orders will be shipped the following day.
Once we drop off your package, we will send you an email with the tracking number. You can click on the tracking number to track the package or track your order here.
Please note customers are responsible for any customs fees and taxes that maybe charged for international orders.
Where is my tracking number?
Tracking will be available 1-3 days after your order. Please do reach out if you haven’t received yours 3 days after your purschase.
Ammendments and Cancellations
If you need to makes changes to your order you will need to contact us within 24hrs of placing the order.
We try to ship out all orders the next day, so please let us know as soon as possible if you need to cancel or add more items to your order.
My Item Arrived Damaged
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If we still haven't managed to answer your question please feel free to contact us and we'll get back to you within 24hrs!
SATISFACTION GUARANTEED - EASY REPLACEMENTS & REFUNDS